Shipping & Delivery Policy


  • Rent It shall deliver to the Renter the Article (directly or through a courier partner) ordered by them in accordance with their selected design and size specifications, on or prior to the requested delivery date. In the event that the Article is not delivered by the requested delivery date, the Renter shall be entitled to a refund of rental costs and charges, without any further obligation or liability on the part of Rent It. 
  • Delivery of an Article shall be made to the address indicated by the Renter. Rent It reserves the right to refuse delivery to a post office box or to any other location at which a person is not available to accept physical delivery. Deliveries shall be subject to any additional terms indicated on Rent It’s the website. 
  • Delivery and transfer of the risk in and to the Article shall occur at the time and place that the Renter or their duly authorized representative, or the Wearer, takes possession of the Article, either at the Renting Location in the event of personal pick-up, or at the delivery address specified by the Renter when placing their rental order. It shall be the Renter’s responsibility to ensure timely collection and/or physical reception of any Article from their requested delivery address. In no event shall Rent It be liable for any delays or costs resulting from the Renter’s failure to receive delivery of an Article at their requested delivery address. 
  • The Article shall be deemed to have been delivered to the renter or their duly authorized representative or the Wearer in good order and repair, clean and without any damage unless otherwise recorded in writing and signed by Rent It (or its a delivery agent) and the party accepting delivery of the Article.

Delivery Timings 

  • The customer chooses the date of delivery themselves. Rent It will deliver the dress accordingly, that it reaches the Renter a day before the Booking date. For Lahore, the dress is shipped a day before. For cities outside of Lahore, they are shipped 2 to 3 days before, so they reach in due time.

Delivery and Return SOPs 

  • The following SOPs must be followed by the Renter and Wearer otherwise it will be a material breach of this Agreement. 
  • The article shall be packed in custom Rent It packaging which packaging will be sealed with four Rent It circular seal stickers of white color (the “Rent It Package”). 
  • The Rent It Package shall also include four extra Rent It circular seal stickers of black color. 
  • Only the Renter is authorized to unpack the courier service package. 
  • Renter shall be required to make a video of the Renter unpacking the courier packing, breaking the Rent It seals on the Rent It Package and examining the Articles upon unpacking. 
  • The video shall be sent by the Renter to the Rent It WhatsApp account. 
  • Failure to do so shall be a breach by the Renter and the Renter shall be liable for any damage or loss discovered at any point in time after initial dispatch to Renter. 
  • After using the Article and prior to the Return Date, the Renter shall pack the Article in the Rent It Packing and seal the same (in the same manner) with the four extra Rent It circular seal stickers of black color sent in the Rent It Package. 
  • Renter shall dispatch the returned Rent It Package with the Article inside via the same courier service used by Rent It with an outer packing of the courier service. 


Termination/Cancellation/Extension of Rental/Purchase 

  • Notwithstanding anything to the contrary contained herein, Rent It shall be entitled in its sole and absolute discretion to terminate this Agreement at any time by notice (verbal or in writing) to the Renter, whereupon the Renter shall immediately return the Article to Rent It. In the event of such failure to return the Article to Rent It, Rent It shall be entitled to recover possession of the Article, wherever found and from whosoever has possession thereof. The obligations of the Renter and the rights of Rent It shall continue in full force and effect until the Article has been returned to Rent It in terms of this Agreement and the Renter has complied with all his obligations. Any costs incurred by Rent It to retrieve the Article will be for the account of the Renter. 
  • The Renter shall give Rent It 24 hours’ notice, prior to the termination of the Agreement, of their intention to extend the Rental Period. The Rental Period shall be extended on acceptance by Rent It of the extended Rental Period requested by the Renter. 
  • Rent It may at its discretion offer the Renter the right to purchase the Article, in which case the Renter shall pay to Rent It such additional amounts as may be agreed between Rent It and the Renter. Any purchases by the Renter of any Article shall be on an “as is” basis, without any warranty express or implied, and shall be final and non-refundable. 

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