We hope that you will love every dress and enjoy your experience with us. We understand that sometimes the gorgeous dress you’ve been waiting for doesn’t quite fit. In that case, refer to our easy and smooth refund policy for items that need to be returned or exchanged.
Customers need to inform us immediately if the rented-out dresses turn out faulty. Give us a call or send us an email along with a picture (if necessary).
In case of lacking from our side, we provide you with an alternate piece free of cost to rent or issue you either store credit or refund.
A slight variation in the Product is to be expected from the Photographed images. Orders can be refunded based on that. In case of damage from customers, they are responsible for paying the full price of the product.
Customers need to return the product from their rental window. If they rented the item for 3 days, they need to return that on the 4th day. The order item will be returned on the next day of the rental period. You need to report first if you find any faulty products and then return it.
Products returned must be in their unused condition. Beads, Sequins, thread work must not be spoiled at any place. Kindly share the image of the product, product tag and invoice in case of color mismatch or damaged product.
Once the product is received at our end, It will undergo our internal quality check. We will check if the product is unused or unaltered during the internal quality check. Once the product is verified, we will make the refund as soon as possible.
Refund will be processed on the basis of payment mode used while placing the order. Payment will be refunded back to the account from which you made the payment.
Refund will be processed as soon as possible. We aim to process the refunds within 25 working days.
If the customer finds any issue with the shipped product, they immediately have to get in touch or call to get a return authorization. Without that, we won't issue the refund. Also if you find a product is defective or with any problem we need to see the picture first. Then only we will issue a Return Authorization. The orders have to be shipped immediately after Return Authorization, in case of failure to send them back till your rental duration is completed. You will forfeit the refund on the rental.